Terms and Conditions of Sales
1. Pricing, payments, changes:
a. Upon acceptance of estimate, Loc Furniture Assembly will provide a 50% deposit invoice. Payment of the 50% deposit invoice initiates the project start. ***Upon receipt of the 50% deposit cheque, all terms and conditions in this document are in full effect.
b. On projects where Loc Furniture Assembly is doing the installation work, a payment of 40% of the Quotation is due before delivery/completion. A delay in the receipt of the payment to Loc Furniture Assembly, might result in the cancellation of the installation or a delay of the installation date and additional fees to the customer, such as any non-refundable expenses paid by Loc Furniture Assembly as a result of a cancelled/delayed installation.
c. Upon completion of installation and approved inspection, final 10% invoice is due.
d. There is no grace period for any balance that is not paid. Account balances not paid will incur a finance charge of 2% per month or the maximum permitted by law, whichever is greater, and a 2% flat fee of the balance will be applied. All returned cheques, for any reason, will incur a $50 handling charge plus bank fees, per occasion, and must be replaced with a certified cheque, money order or cash. No claims will be accepted on accounts with unpaid balances.
e. Quoted prices are valid for 30 days after receiving initial estimate. Any work that is not completed within 6 months of the initial estimate may have price increases due to any or all of the following: inflation, increased overhead, increased labor costs and increased material costs.
f. Once a 50% deposit is paid, as long as the original overall concept, size, details and finish of the product remain unchanged there will be no extra charges for the installation. However, any and all changes to the original plan shall be re-priced accordingly. Any changes that increase the costs before construction begins will be billed at the same rate as laid out. Any changes made after the 50% deposit is received shall be due, in full, immediately upon acceptance of changes.
2. Extra Costs:
a. As long as our standard operating procedures are followed there will be no extra fees for the services provided. However, there are factors that could cause customer/s to incur extra fees. Please read and understand possible (but not limited to) areas of cost increases associated with services that we provide.
b. Site Conditions: If Loc Furniture Assembly finds itself in a position where it may not measure the site for the proposed installation in the condition in which the installation is to be installed, due to restricted timelines or other restrictive situations, Loc Furniture Assembly cannot be held responsible for any and all installation that does not fit within the dimensions of the actual site. Any additional charges incurred as a result of modifications to the installation, necessary to make the installation fit into the site, as built, will fall under the customers responsibility.
c. Any changes to the scope of work/Product that are asked for or required by the client or site conditions after receipt of 50% deposit may incur extra costs.
d. Installation: Installation times are estimated based on the number of articles to install (# cabinets, # fillers, # scribes and similar), loading and unloading time, travel, tools set up, site cleaning, site conditions, accessibility and # of installers. The estimated and allocated time reflected in the Quotation represents good site accessibility and proper site readiness to receive finished installation. If situations occur that are not Loc’s responsibility that result in the Loc installation team needing more hours to complete the project as detailed in the Quotation, extra costs of $80 per hour per installer will be billed.
a. Loc Furniture Assembly will do its best to adhere to the following schedules, however; there are several situations including but not limited to the following that will affect all of the proposed target dates: site readiness, changing construction schedules, strikes, material availability, natural weather occurrences, health and family issues, pre-planned vacations or holidays or any other situations that are out of Loc Furniture Assembly ’s direct control. If Loc Furniture Assembly is unable to meet any deadline, it will take all reasonable measures to complete each phase as quickly as possible.
b. Installation schedules will vary widely based on size and scope of project along with the scheduling of other sub-contractors needed for completion of the customer/s project. All reasonable actions will be taken to expedite the completion of the installation.
a. Loc Furniture Assembly carries a general liability policy of $2,000,000.00. Any sub-contractor hired by Loc Furniture Assembly will be required to have a general liability insurance policy at a minimum of $500,000.00 (copies of insurance can be supplied at customer/s request).
b. All costs incurred for damage during installation or after completion that is not a direct result of actions by an employee of Loc Furniture Assembly, or any contractor supplied by Loc Furniture Assembly is the responsibility of the customer/s.
a. Loc Furniture Assembly is responsible for the following:
i. Providing all material and labor relating directly to completion of Quotation.
ii. Providing information to make the customer/s aware of all work that needs to be completed by others for the proper installation.
iii. Providing a list of all hardware and peripherals that are the customer/s responsibility to provide.
iv. Only written correspondence is deemed credible for the purpose of communications regarding the project, including SMS and MMS.
b. Customer/s are responsible for the following:
i. To have all work needed by other contractors completed prior to our installation.
ii. Having available on-site bathroom facilities, electric and lighting at work area location and heat/AC running.
iii. Provide Loc Furniture Assembly with additional hardware (including handles, knobs, glass, etc.) not provided and included in our estimate to be on-site prior to installation.
iv. Have all materials related to the project on site on the day of installation.
v. Have all appliances (including panels for integrated appliances) installed by certified appliance installers.
vi. Any return trips to install customer/s provided hardware that is not available at time of initial installation, will be billed out at a rate of $90.00 per hour.
vii. Informing Loc Furniture Assembly of any alterations that may compromise our plan as approved with sufficient notice.
c. Only written correspondence is deemed credible for the purpose of communications regarding the project, including SMS and MMS.***
6. Delivery and/or Installation:
a. If site conditions do not allow for the delivery and/or installation of the project, an area that is safe, shielded from the elements, and climate controlled shall be provided on-site for storage.
b. Routes to area where work is to be performed, and the area where work is to be performed are to be cleaned and cleared of all obstacles prior to installation by customer/s.
c. Loc Furniture Assembly will take all precautions to not cause any damage to any surface. However due to the inherent nature of installation, Loc Furniture Assembly will not be held liable for any minimal damage to paint, wall covering, floor covering and ceiling materials in installation area.
d. Whenever feasible, any machining needed for installation shall be performed outside of residence. However, if weather or site conditions do not allow for outside machining, an area shall be provided indoors.
e. Loc Furniture Assembly will take all precautions to maintain a clean and safe work site during installation. Any and all debris due to Loc Furniture Assembly’s installation shall be removed from site and all areas used shall be broom swept and vacuumed. All installation to be dry wiped. Final cleaning to be done by others.
f. Loc Furniture Assembly will take precautions to limit the amount of dust on site. However due to the nature of machining wood products, some dust will be created. It is not the responsibility of Loc Furniture Assembly to clean or pay for cleaning necessary due to dust residue. Any and all residual cleaning shall be the responsibility of others. Loc Furniture Assembly, its employees and sub-contractors will do their best to leave work site in the same condition as before installation.
g. Loc Furniture Assembly will take precautions to avoid damages to the electrical systems, wiring and plumbing local to our installations. However, if we are not informed by the customer/s as to the whereabouts of electrical or plumbing systems and no such systems could be found with our own detectors, repairs for damage to electrical or plumbing systems shall be the responsibility of others. Loc Furniture Assembly, its employees and sub-contractors will do their best to avoid any such damages.
h. The installation of Appliances or Front Panels for Appliances is not part of the contract/installation and must be done by others.
7. Punch List:
a. Upon completion of installation a representative of Loc Furniture Assembly and the customer/s will inspect the work and a single written punch list will be made showing any and all work to be completed or corrected. Whenever possible this work shall be completed immediately. If conditions do not allow for the immediate completion of written punch list, this work will be completed as soon as possible. The customer/s shall not contract with any alternate contractor for the performance or completion of work within the scope of this contract or do the work themselves. The customer/s shall not claim a credit or back charge for the cost of completing an item stated on the written punch list. The customer/s will not occupy or use the stated work until and unless Loc Furniture Assembly is first given reasonable notice and opportunity to correct the work stated on the written punch list. If the customer/s does contract with an alternate contractor to perform the written punch list work or otherwise completes the project without first affording the above-described opportunity to Loc Furniture Assembly, or if the customer/s commences to use or occupy the space or work in area which Loc Furniture Assembly performed work, the customer/s then agrees to accept all work "as is" and thereby waives any claim against Loc Furniture Assembly under the terms of the contract, including warranty claims.
b. Loc Furniture Assembly and customer/s shall review and confirm that the written punch list is complete. At this time, the balance and any extra fees are due. Any and all further work that needs to be completed that does not fall under the Warranty shall be charged as time and material at a minimum rate of $80.00/hour.
Loc Furniture Assembly installation carries a 5-year warranty for workmanship under normal use.
b. Once installation has been delivered, the client shall sign off or confirm that our installation is in pristine condition and working order at that time. It then becomes the client’s responsibility to protect the installation from then on. Loc Furniture Assembly is not responsible for the damage caused by others after this point in time. During future visits from Loc Furniture Assembly, any damages to items installed by us prior will be catalogued and signed off by the client as inflicted by others. ***This clause applies especially to projects where several trades (plumbers, electricians, general contractors) are trafficking the installation site.
We use only the finest hardware available. All hardware provided by Loc Furniture Assembly has a warranty covering parts and labor for a full 5 years. In addition, any extended warranty offered by manufacturers is in effect. The warranty covers use under normal conditions.
a. This contract is binding to Loc Furniture Assembly and the customer/s and all parties who lawfully succeed to their rights or take their places.
b. This contract contains the entire agreement of Loc Furniture Assembly and customer/s and may not be changed except in writing signed by all the parties involved.
c. If any part of this contract is found to not be legal or binding, the remainder of contract is still binding and in full force on all parties involved.
d. If at any time during the course of fulfilling this contract, there is a situation of which all parties cannot agree, all parties will do all things reasonable to remedy the conflict of opinion without involving 3rd.
e. If a conclusion cannot be reached that is acceptable to all parties involved, all parties involved agree to send their conflict of opinions to arbitration first.
f. If and only if the opinion reached by the arbitrator is not acceptable by all parties, then the situation shall be taken further.
g. If the conflict of opinion leads to a court hearing or the need to involve legal counsel, the losing party agrees to pay all damages plus winning parties legal fees.
10. Sales Taxes:
Sales Taxes is to be charged for all labor and materials provided.